Store Policies

Please write info@querygroup.com or call (206) 781-7877 with any questions.

Purchasing

The Mastering SurveyPro training series is a digital product, with download links provided as soon as your order is submitted. Your download page will be available for 30 days, so be sure to save the files to your system within that period.

If you purchase a printed workbook and CD for your training modules, that portion of your order should ship within 4 business days. Workbooks are charged to your card with the download.

Returns

The Mastering SurveyPro series has an unconditional 30 day money back guarantee.

If you bought through Query Group:
Contact info@querygroup.com with your order number and return request. You will be e-mailed a return form which we will need to have signed and faxed to our office. Refunds of the download and workbook/CD price will be made to your card within 3 business days of when we receive the form. International and express shipping charges are not refunded.

If you bought through Apian Software:
You will need to contact sales@apian.com with your return request. Again, the return form will need to be signed before your refund can be processed.

Defective workbooks and CDs are replaced at no charge. You may contact Query Group directly even if you purchased through Apian.